Technical Lead · Infrastructure & Cloud · Hyderabad, India

Bikram Sarkar

5+ years building systems that don't go down.
Infrastructure Engineering · Observability · AI/ML Systems · SRE
Turning operational chaos into signal clarity.

13+

Years Experience

99.9%

Uptime Target

25%

MTTR Improvement

Cloud Platforms

cpu_usage

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req_rate

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01 // About

The Person Behind
the Stack

Forward-thinking IT Operations leader with 13+ years of cross-domain experience in incident & change management, cloud infrastructure across Azure, AWS, and GCP, and automation engineering.

I build and lead high-performance teams that drive reliability, stability, and innovation across mission-critical enterprise systems — currently leading a global monitoring and application ops team for energy and utility sector clients.

My journey started in customer support, evolved through service desk and project coordination, and grew into infrastructure leadership — giving me a unique full-stack perspective on how systems fail and how to prevent it.

I push hard for reduced manual toil, better observability, and clear communication during crises. When systems break at 3am, I'm the calm voice coordinating the fix.

☁️

Google Cloud Professional ML Engineer

Google Cloud · Certified

⚙️

Postgraduate Program in DevOps

Caltech · Simplilearn · 2022–2023

🎓

Master of Computer Applications (MCA)

University of Mysore · 2022–2024

📊

Bachelor's in Computer Applications

Siliguri College of Commerce · 2008–2011

02 // Experience

13 Years of
Operational Excellence

Technical Lead — Infra & Cloud Monitoring

May 2024 – Present

Resolve Tech Solutions · Hyderabad, Telangana, India

Leading global monitoring and application ops for energy and utility sector clients. Driving digital modernization through strategic observability, incident command during P1/P2 outages, and data-driven ML decision-making.

Fostered collaboration achieving a 25% improvement in incident resolution times. Leads offshore team responsible for infrastructure health monitoring and application performance, ensuring high system availability and reliability.

SRE Observability Azure AWS GCP ML Decision-Making Incident Management Team Leadership

Senior Engineer — IT Operations

Jan 2022 – Apr 2024

Resolve Tech Solutions (acq. Wise Men Consultants) · Hyderabad, India

Led team of engineers enhancing IT infrastructure monitoring and streamlining incident & change management. Administered WCC Autosys for job scheduling, monitored energy/utility applications, presented performance reports to clients.

Autosys ServiceNow ITSM Change Management Client Reporting

Sr. Project Associate

Aug 2020 – Dec 2021

WiseMen Consulting · Hyderabad, India

Coordinated incident and change management via ServiceNow ITSM. Managed batch job scheduling through Autosys. Developed comprehensive technical documentation improving team knowledge sharing and onboarding.

ServiceNow Autosys Documentation

Technical Support Specialist

Aug 2019 – Aug 2020

Dell Technologies · Hyderabad, India

Provided comprehensive technical support to North American customers. Assisted with Windows 10 software installations, coordinated hardware repairs reducing turnaround time significantly.

Technical Support Windows Hardware

Service Desk Administrator → Tier 2 → Contact Center

Mar 2013 – Aug 2019

Wipro · Kolkata / Hyderabad, India

Progressive career growth across Wipro spanning 6+ years — from Contact Center Associate to Service Desk Administrator. Delivered IT support for UK utility clients, managed Active Directory, achieved 95% first-contact resolution. Transitioned from BPO to IT operations support.

Active Directory ITSM UK Utility Client Service Desk

Front Desk Receptionist

Jun 2012 – Feb 2013

Smart Tech Solutions · Siliguri, West Bengal, India

First point of contact for Sony product inquiries. Managed customer complaints and service requests, collaborated with technical teams to ensure prompt resolution.

Customer Service Sony Products

03 // Projects

Things I'm
Building

📡

Obsygnal

Unified observability platform redefining how engineering teams understand distributed infrastructure. Metrics, logs, traces and signals flowing in real-time — giving teams full system awareness. Built to replace fragmented tooling with a single source of truth.

Prometheus Grafana Go Distributed Systems Metrics · Logs · Traces

obsygnal.com →

⚙️

Rust Workflow Scheduler

Workflow orchestration system built in Rust for scheduling distributed workloads. Explores scheduling architectures, concurrency primitives, and systems programming at the edge.

Rust Distributed Systems Scheduling

🤖

AI SRE Copilot

Experimental AI assistant for SRE teams to perform root cause analysis and automated remediation using infrastructure telemetry and LLM reasoning.

LLMs Python RCA Automation Telemetry

04 // Skills

Technical
Capabilities

⚡Programming

GoIntermediate

PythonIntermediate

RustLearning

☁️ Infrastructure

Azure / AWS / GCPAdvanced

LinuxProficient

TerraformProficient

📊 Observability

PrometheusAdvanced

GrafanaAdvanced

Metrics · Logs · TracingAdvanced

🤖 AI / Machine Learning

ML Lifecycle & DeploymentProficient

Generative AI · LLMs · SLMsGrowing

Predictive ModellingProficient

05 // Journey

A Decade of
Growth

2011

Graduated in Commerce — Siliguri College

2014

Entered IT industry at Wipro — Contact Center to Service Desk

2020

Transitioned into infrastructure operations leadership

2024

MCA completed · GCP ML Engineer certified · Technical Lead

Now

Building Obsygnal · Exploring AI systems · Growing the craft

06 // Featured Project

Obsygnal

Redefining observability — metrics, logs, traces and signals flowing across distributed infrastructure. Obsygnal gives engineering teams full system awareness.

obsygnal — system overview · production cluster

99.97%

Uptime

↑ +0.02% 1h

142ms

P99 Latency

↓ -18ms 1h

3,847

Req/sec

↑ +221 1h

0.03%

Error Rate